Privacy & Compliance
Privacy Policy
We put homeowner, guest, and cleaner data protection at the center of every workflow. This policy explains the safeguards that back every CleanOver service.
Built for vacation rental teams that expect transparent privacy controls.
Granular consent controls
Manage cookies, analytics, and location tracking from one dashboard tailored to your property portfolio.
Secure by design
Encrypted photo evidence, role-based access, and minimal data retention keep your listings protected.
Human privacy support
Our bilingual team in Puerto Vallarta answers privacy questions seven days a week.
Policy details & controls
Explore how we collect, protect, and use data across the CleanOver platform.
Cookie & privacy settings
Fine-tune consent preferences in real time. Decide what telemetry helps improve your experience and what stays private.
Location Tracking
Enable precise location tracking for accurate cleaning addresses
Location tracking is disabled
Why We Need Location Access
- Accurate cleaning service addresses
- Faster booking process
- Better route planning for our team
- Precise arrival estimates
Your location data is only used for service delivery and is not shared with third parties.
Having trouble with location?
- Make sure location services are enabled in your device settings
- Try moving to an area with better GPS signal (near a window)
- Check that your browser has permission to access location
- Restart your browser if location requests keep failing
Analytics & Cookies
Manage how we collect and use data to improve your experience
Need to talk to a real person?
Reach our privacy specialists directly by phone, email, or WhatsApp.
Phone
+52 322 244 4838We respond to privacy inquiries within 24 hours.
We review every message from property owners, guests, and cleaners.
This privacy policy is governed by Mexican law and applicable international data protection regulations. We review it regularly to align with evolving privacy standards.